Terms and Conditions - Surrey Cleaners

Welcome to Surrey Cleaners. These Terms and Conditions govern your use of our cleaning services. By engaging with us, you agree to comply with and be bound by the following terms.

1. Definitions

“Services” refer to the cleaning services provided by Surrey Cleaners as outlined in this document.

“Customer” refers to any individual or entity that engages Surrey Cleaners’ Services.

2. Services Provided

Surrey Cleaners offers a variety of cleaning services, including but not limited to:

Residential Cleaning
Commercial Cleaning
Carpet and Upholstery Cleaning
Window Cleaning
End of Tenancy Cleaning

2.1 Service Specifications

Each service is performed by trained professionals using appropriate cleaning equipment and products. Specific service details are provided upon booking.

3. Pricing and Payment

All prices are quoted in British Pounds (£) and are subject to change without notice. Prices displayed are inclusive of standard VAT unless otherwise stated.

Payment Terms:

Payment is due upon completion of the service.
We accept various payment methods including cash, credit/debit cards, and online transactions.
Invoices will be provided upon request.

4. Booking and Cancellation

4.1 Booking

Bookings can be made via our online platform, over the phone, or in person. It is recommended to book services at least 24 hours in advance to ensure availability.

4.2 Cancellation Policy

If you need to cancel or reschedule a booking, please notify us at least 12 hours in advance. Cancellations made less than 12 hours before the scheduled service may incur a cancellation fee.

5. Customer Responsibilities

To ensure the delivery of high-quality services, customers are responsible for:

Providing accurate information regarding the service requirements.
Ensuring access to the premises at the scheduled time.
Securing valuables and sensitive items prior to service.
Communicating any special instructions or concerns to our team.

6. Liability

Surrey Cleaners strives to maintain the highest standards of service. However, in the unlikely event of damage or loss during the provision of our Services:

We will assess the situation and determine appropriate remediation, up to the amount insured.
We are not liable for any pre-existing damage or issues not related to our Services.

7. Privacy Policy

Your privacy is important to us. Any personal information collected during the course of providing Services will be handled in accordance with applicable data protection laws. We do not share your information with third parties without consent, except as required by law.

8. Terms of Service Changes

Surrey Cleaners reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through our website or direct communication. Continued use of our Services constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Miscellaneous

Entire Agreement: These Terms and Conditions constitute the entire agreement between the customer and Surrey Cleaners.
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Failure to enforce any provision of these terms does not constitute a waiver of rights.

By choosing Surrey Cleaners, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.